Refund policy

At DIA Perfumes, customer satisfaction is our priority. We ensure that every fragrance is delivered in perfect condition. Please read our return and refund terms below:

1. Eligibility for Return

• Returns are accepted only if the product is unused, unopened, and in its original packaging.
• Products must be returned within 7 days of delivery.
• Proof of purchase (order number, receipt, or invoice) is required.

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

• Opened or used perfumes.
• Items damaged due to misuse or mishandling after delivery.
• Clearance or sale items marked as “non-returnable.”

3. Damaged or Incorrect Products

If you receive a damaged or incorrect product:

• Contact us within 24 hours of receiving your order.
• Provide photos of the damaged item and packaging.
• We will arrange for a replacement or refund at no extra cost.

4. Refund Process

• Refunds will be issued using the original payment method within 7–10 business days after we receive and inspect the returned item.
• Shipping costs are non-refundable unless the return is due to our error.

5. How to Request a Return

• Contact our customer service via WhatsApp or Email.
• Provide your order number and reason for return.
• Our team will guide you through the return process.

📞 WhatsApp Support: +971 55 215 8597
📧 Email: diaperfumes25@gmail.com